We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).

​We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc.  We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.  

​We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us. 

We may also use your information internally to help us improve our services and help resolve any problems.

What if you don’t provide some information to us?

If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.

How do we hold and protect your information?

We hold the information we collect from you on a secured database. 

​We ensure that your information is safe by having our premises and computer systems restricted through locks, password protection, internet firewalls and routers.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others.

​We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event.  However, we will do our best to ensure that they protect your information in the same way that we do.

​We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.

​If you wish to access or correct your personal information please write to us at info@tesselatefinance.com.au

​We do not charge for receiving a request for access to personal information or for complying with a correction request.  We do not charge for providing access to personal information.

Your consent

By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

Tell us what you think

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact us either by email, phone or mail.

Internal Dispute Resolution

At Tesselate Finance, we are committed to providing excellent customer service. If you are dissatisfied with our services, we encourage you to contact us so we can address your concerns fairly and promptly.

Step 1: Raise Your Complaint

You can lodge a complaint with us via:

Phone: 0416 284 780
Email: info@tesselatefinance.com.au

Please provide as much detail as possible, including your full name, contact details, and a description of your concern.

Step 2: Acknowledgement and Response

We will:

• Acknowledge your complaint within 24 hours (or as soon as practicable)

• Aim to resolve your complaint within 30 calendar days

If your complaint is complex or requires more time, we will keep you informed of the progress and explain the reasons for the delay.

Step 3: Our Decision

Once we complete our review, we will provide you with:

• A written response detailing the outcome

• Reasons for our decision

• Information about your right to escalate the complaint if you’re not satisfied with the outcome

Step 4: External Dispute Resolution

If you are not satisfied with our final response, or if we do not resolve your complaint within 30 days, you may refer the matter to the Australian Financial Complaints Authority (AFCA).

AFCA Contact Details:

Website: www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001

AFCA provides a free and independent service to help you resolve your dispute.

We Value Your Feedback

Your feedback helps us improve our service. We appreciate the opportunity to resolve any issues and ensure you’re satisfied with the outcome.

DISCLAIMER

Tesselate Finance Pty Ltd is a Credit Representative 569111 of Conective Broker Services Pty Ltd ACN 161 731 111 Australian Credit Licence 389328.